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Requirement Capture

To understand client’s needs, evaluate impacts & provide consultancy service to align service goals and expectations.

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System Design

To come up with system design (product design & technical design)  before actual development kickstart.

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System Development

Kickstart software development on a sprint basis along with daily stand-up meetings & weekly progress update.

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System Validation

Both internal and external User Acceptance Testing (UAT) will be conducted to verify with client requirements.

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System Deployment

Ensure overall functionality validated in different environment (Dev Environment, Staging Environment.

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System Maintenance

Provides maintenance service to support system operational lifetime (ongoing reliability, performance and breakdowns).

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How we support

Business Team
SaaS become a common delivery model for many business application, including office software, messaging software, payroll processing software, DBMS software, management software

Business Team

Product Team

Technical Team

Account Manager

  • Client Relationship Management.
  • Communicate with potential clients on general enquiries.
  • Negotiate contract terms and pricing with clients.
  • Communicate any project delivery updates and progress.

Project Manager

  • Manage the project end-to-end life cycle.
  • Communicate and align the project objectives with internal team.
  • Project planning on fiscal efficiency, timeline and resources.
  • Follow up closely on each projects progress.

Customer Success

  • Support account manager on clients enquiries and request.
  • Provide training and guidance on software product and features.
  • Regular check-ins with clients to assess client’s satisfaction and feedbacks on product functionality for enhancement.
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Case Studies

With years of experience in managing software development projects, the continuous process of trial and error allows the the refining of approaches and methodologies throughout the process. Here are some of the cases that served a deep influence.

Business Case: Full visibility on the company logistic operations

Digitized operation for the palm oil collection jobs through FMS and Delivery module

Business Case: Digitalization of Manual Unloading & Weighing Process

There are more than 100 trucks unloading palm oil fruit at the loading ramps every month. Unloading operator needs an effective method to do weighting verification record for the truck driver on site.

Business Case: Minimize human dependencies and optimize logistic chain

One stop solutions by simplifying the logistic supply chains with the customization of customer portal, GLMS (Logistic Management System), GLOS (Logistic Operation System) & GLBS (Logistic Billing System).

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Requirement Capture

To understand client’s needs, evaluate impacts & provide consultancy service to align service goals and expectations.

  • Discussion with client on application setup along with its value. NDA document provided when required.
  • Understand existing workflow (Business Processing Modeling) along with its challenges & shortfall.
  • Propose new workflow which adds desired values to the business.
  • Conduct Gap analysis (compare current workflow vs desired workflow).
  • Evaluate and identify business impacts and values, along with milestone planning to
ensure timely completion.
  • Based on aligned expectations, draft Business Requirement Document as high level proposal and sign off.

System Design

To come up with system design (product design & technical design) before actual development kickstart.

  • Consists of product design & technical design.
  • Product Design: Wireframe & UI/UX designs based on modules, define user stories & module features.
  • Technical Design: Database Design, API Design, Data Flow Diagram, Technical Sequential Diagram etc.
  • Align product design and process flow with client to officially kickstart development stage.
  • After alignment, client required to sign off System Requirement Proposal.
  • After alignment, internal technical team required to sign off Module Design Document.

System Development

Kickstart software development on a sprint basis along with daily stand-up meetings & weekly progress update.

  • Kickstart development phase through planned sprint basis, allow progress in an iterative manner.
  • Scrum master facilitate daily standup meeting for progress update and work synchronization between programmers. 
  • Scrum master facilitate weekly standup meeting for progress update to relevant stakeholder. 
  • Once sprint ended, present potentially shippable product increment to relevant stakeholder. 
  • Identified bugs, change request & enhancement will be added into backlogs & prioritised.
  • Repeat sprint cycle until end of phase. 

System Validation

Both internal and external User Acceptance Testing (UAT) will be carried out to validate compliance with client requirements and standards, as well as to ensure smooth system operation.

  • Once shippable product developed, QA/QC tester conduct Internal UAT tests through customised test scripts. 
  • Client to conduct external UAT tests through customised test scripts as well. 
  • Compile report for test case results. (Pass/Fail). 
  • Bugs can be reported and insert as backlog in Kanban board. 
  • Reported bugs to be treated as a priority and fixed in ongoing sprint. 
  • Once internal & external UAT completed and passed, system is ready for release. 

System Deployment

Ensure overall functionality validated in different environment (Dev Environment, Staging Environment & Production Environment) before officially deploy built software into production.

  • Development Environment allows developer to deploy for internal team testing. 
  • Staging Environment allows clients to do testing without affecting the live application. 
  • Production Environment allows the end user to use the released features. 
  • Prepare release note and plan release date with clients. 
  • Buffer time required for mobile apps release in order to launch app into App Store and Google Play. 
  • Set up server monitoring to monitor real-time server performance and receive error notification. 

System Maintenance

Provides maintenance service to support system operational lifetime (ongoing reliability, performance and breakdowns).

  • Client sign off Service Level Agreement (SLA) for system maintenance services.
  • Provide software trainings to clients, proceed to sign off as acknowledgement after training done.
  • Provide Master User Guide as a step-by step reference guide to clients after training conducted.
  • Troubleshooting support given if user faced with software errors or bugs. 
  • Maintenance support provided on situational level basis (L1, L2, L3). 
  • Change Request: 
    • Minor (Shape, Colour etc)
    • Major (Functions, Process etc)
There are more than 100 trucks unloading palm oil fruit at the loading ramps every month…. See more

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Poor execution of Requirement Management leads to Product Failure.

Startup Business Involvement in Software Development Projects

A vague requirement gathering at the beginning can cause significant impacts later in the project.

To prevent such incidents, we

  • Actively engage in understanding business models and requirements.
  • Provide consultancy services on integration of software development projects with business models.
  • Release Minimum Viable Product (MVP) to collect user feedbacks for improvements.